Shopping information

Shipping to Stockholm, Gothenburg and Malmö Counties.
Payment methods: Credit and Debit Card (Visa, Mastercard, AmEx), Pay Direct (via BankID), Pay Later (invoice), Slice it (part payment)

Customer care: email hello@petitjardin.se
All customer inquiries will be answered within 24 hours.

SHIPPING

PETIT JARDIN ships to the Stockholm, Gothenburg and Malmö Counties. All orders are shipped by courier from our warehouse in Stockholm. You have only one standard shipping option, and the delivery is governed by RYSKA POSTEN’s T&C. PETIT JARDIN may offer shipment to other counties. Please contact hello@petitjardin.se for information.
When we send flowers, plants and other living things to you, we attach great importance to how they are packaged. Our staff inserts the plants into protective materials. We are careful that they are handled carefully and that the plants are always at the right temperature during transport. Should you experience that any flower or plant has taken damage on the way to you, please contact hello@petitjardin.se directly when you receive the delivery.

FREE SHIPPING

PETIT JARDIN offers free shipping for orders to Stockholm County. Shipment to Gothenburg and Malmö Counties comes at a cost of 95kr.

TRACKING

We use tracked shipping methods through our couriers but as of now we do not offer the possibility for you to track your shipment or check the status of your package. You can nevertheless email hello@petitjardin.se with your order number and we will update you on the status of your order.

INSURANCE

PETIT JARDIN insures each purchase from the time it enters transit until it is delivered to you. Once the order is shipped to your address, you become responsible for the shipment.

RETURNS AND EXCHANGES

According to the distansavtalslagen act, you as a consumer have the right to regret your purchase within 14 days, but this does not apply to live plants such as bulbs, cuttings, roots, and other products that can be damaged by being handled several times. Thus because of the complexity of shipping our products, PETIT JARDIN only offers return, exchange or refund possibilities 24 hours after receipt. Of course if your product is in some way damaged upon reception, please contact us at hello@petitjardin.se and we will replace it for you.

PAYMENT & SECURITY

PAYMENT

We accept Visa and MasterCard, Credit and Debit from Sweden.
We do not store any credit card or other financial information. All payments are processed by Klarna, a PCI certified, encrypted payment system.

SECURITY

We use the latest Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser, which you can click on to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begins with “https” instead of the normal “http”. This means that you are in secure mode.

TERMS & CONDITIONS

GENERAL TERMS AND CONDITIONS

These terms governs your use of, and purchases from, the domains www.petitjardin.se and their subdomains (henceforth: the site) and will be valid for all your future transactions with PETIT JARDIN AB (henceforth: PETIT JARDIN; may be referred to as ‘us’) and visits to the site. By making a purchase from, or using, the site you have agreed to these Terms and Conditions and entered into a binding agreement with PETIT JARDIN. Please make sure that you have read and understood these terms when using our site. PETIT JARDIN reserves the right to revise these Terms and Conditions and users are responsible for keeping themselves updated with such changes.

ORDERING

All orders submitted by you are subject to acceptance by us. We may choose not to accept your order and reserve the right not to deliver for any reason without any liability to you. Examples of when we may not accept your order include, but are not limited to, incorrect stock level shown on site at the time of receiving the order or if we are unable to authorize your payment.
Once we have received your order you will receive an automatic e-mail confirming your order. Please note that the confirmation e-mail is only an acknowledgement that we have received your order and not an acceptance of your order. Once the order has been processed you will receive a shipping confirmation e-mail. PETIT JARDIN does not guarantee that all items included on the site are in stock at the time of your order. In the event that an item is unavailable you will be contacted shortly by phone or e-mail. PETIT JARDIN cannot guarantee that the content on the page is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date and PETIT JARDIN may at any time amend the content of the site. PETIT JARDIN holds the right to change prices, correct incorrect prices on all orders as well as final sales and will give you the option of placing a new order with the correct price or canceling your order.
We reserve the right to limit the quantities of PETIT JARDIN products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order. All attempts at fraud will be reported to the police and PETIT JARDIN reserves the right to cancel the purchase if any suspicion is raised.

RESALE POLICY

You may purchase products on the site for personal use only and not for resale. By placing an order on the site you certify that you are purchasing the product for your own personal use and not for resale and that you accept our Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.

PRODUCT

PETIT JARDIN has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible but we reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. We cannot guarantee that colors on the website will be true to life. This depends partly on color settings of your computer and monitor.

PRICES

Prices on the site are in Swedish SEK since we only ship to Stockholm County, Sweden. Prices do not include delivery charges. All prices shown on the site include VAT.

PETIT JARDIN may vary the prices of Products listed on the site at any time and without any notice but such changes will not apply to Products in respect of which you have been sent a Dispatch Confirmation. If you have been charged the wrong amount in the web shop PETIT JARDIN will give you the option to place a new order with the correct price or cancelling your order. PETIT JARDIN however reserves the right to cancel your order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a Dispatch Confirmation to you, if the pricing error is obvious and unmistakable and could have been recognised by you as an error.

PROMOTIONS

Promotion codes are limited to one time per customer and cannot be combined with other offers, if not otherwise explicitly stated. Promotion codes and offers are only valid within the explicitly set time or as far as we have stock and not applicable to previously placed orders.

PAYMENT

We offer safe payment provided by Klarna, a certified payment provider. Payment methods offered are credit and debit card. Invoice payment after delivery is available, also provided by Klarna. Payments are not debited until the order has been dispatched. When paying by card you will be asked for the card number, the name of the cardholder, its period of validity and the CVC code. Other payment methods may require birth date, personal ID numbers or bank account number. We do not store any credit card information or such sensitive information solely necessary for payment and all information is encrypted using SSL encryption, which prevents unauthorized access to card details. Extra charges from Klarna depending on payment method may apply but will be clearly stated in checkout. Charges by Klarna for late payments may apply. In the event no payment has been received after submitting your order PETIT JARDIN may automatically cancel your order. You confirm that the credit/debit card, bank information or other personal information that is being used is yours or that you have been specifically authorised by the owner of such credit/debit card, bank or personal information.

DELIVERY

PETIT JARDIN ships only to the Stockholm County. All orders are shipped from our warehouse in Stockholm. You have only one standard shipping option, and the delivery is governed by RYSKA POSTEN’s T&C.

Orders can be delivered directly to your home or office. Orders can not be delivered to an service/collection points or post offices. If possible we recommend that you use your work address since delivery attempts are normally done during the day. Standard delivery hours occur between 8 and 17 on weekdays and if you’re not available on first attempt, we will be in touch to schedule a more suitable time of delivery or redirect your parcel to the nearest service point (if available). We will attempt no more than three delivery attempts, after that the parcel will be returned to us.

When your order leaves our warehouse you will receive an order number via e-mail. This order number can not be used to track your order. To check the status of your order please email us at hello@petitjardin.se with your order number. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with both delivery and the return delivery, including any taxes and duties.

PETIT JARDIN insures each purchase during time in transit until it is delivered to you. We are unable to deliver to post office boxes.

Goods will be dispatched on regular working days, monday to friday. We aim to dispatch all orders within 48 hours. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, stock availability, faulty delivery information or any other unforeseen activities.
We occasionally offer free deliveries on all orders, which will be clearly stated on our website. Please note that campaign for free deliveries will be activated on your order in the checkout.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, on the site and in the material published on it are owned by or licensed to PETIT JARDIN and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of PETIT JARDIN. You may not modify the material in anyway, without the prior written permission of the copyright owner.

USER CONTENT

The PETIT JARDIN website may include user generated content, e.g. from social media applications. PETIT JARDIN does not claim any ownership in rights in such content (images, photos, videos, etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise are offended by such content, please contact us at hello@petitjardin.se.

PRIVACY

PETIT JARDIN collects, processes and controls personal information such as, but not limited to, name, address, phone number, email and IP-address, according to our Privacy Policy (link). The collection, processing and controlling of personal information is done in order to provide you with correct information, deliver your order and fulfil the agreement you enter with PETIT JARDIN upon ordering, to provide the best possible service and user experience and to comply with the legal obligations PETIT JARDIN faces as a registered company.

PETIT JARDIN also uses cookies, pixel tracking and site analytics tools on the site to understand user behaviour and preferences on the site and continuously improve our products, service and user experience. The use of cookies, pixel tracking and site analytics is done according to the Privacy Policy (link). You may at any time reject or delete these cookies and opt out from being tracked by pixels or site analytics.

By visiting the site, being close to ordering or ordering products or services from PETIT JARDIN or contacting PETIT JARDIN you agree to the Privacy Policy (link). At any time, you may refer to our Privacy Policy (link) to review how and why any personal information is collected, stored and processed and for instructions on how to revoke any given consent as well as request the deletion, correction or transfer of personal information.

By completing an order from PETITJARDIN.SE you agree to receive promotional information or newsletters from PETIT JARDIN containing information about new products, campaigns, offers and events related your order. You may at any time withdraw this consent and unsubscribe from the newsletter by clicking “unsubscribe” in the footer of any such newsletter.

LIABILITY

PETITJARDIN responsibility for errors in connection to delivery is limited to existing conditions of sale. PETITJARDIN bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

Part of the services mediated through the site are maintained by outside organizations. Where PETITJARDIN acts as an agent for such services, we cannot be held responsible for any errors resulting from their activities. PETITJARDIN cannot be held responsible for any damage caused from using, or not being able to use, the site. PETITJARDIN cannot guarantee a problem-free, uninterrupted, and secure access to the site. The site may contain links to other website beyond our reach. We cannot be held liable for content or privacy policies of such sites.

AGE RESTRICTIONS

Parental or guardian consent is required for customers under the age of 18. If you are under 18, you must let your parent or guardian know about our privacy policy before you register to use this site or any of this site’s services.

FORCE MAJEURE

We have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you. Under such circumstances, PETIT JARDIN will attempt to resolve all issues in a timely manner.

GOVERNING LAW

These Terms and Conditions are compiled in accordance with Swedish law. To the extent permitted by law, Swedish courts will have exclusive jurisdiction over any dispute under this agreement. The laws of your country may differ from Sweden and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our site.

COMPANY INFORMATION

The website petitjardin.se and registered domain is owned by PETIT JARDIN AB. The company is registered in Sweden. Our corporate identification number is 559181-3380.

LAST UPDATE

These Terms and Conditions were last updated on 2019-05-01.